“Simpson’s service department is top notch, and their service guys always work with us in tending to our needs.” - Shift Foreman, Charlotte Pipe

As an owner and operator of Simpson equipment you want to be sure it is operating at peak performance. Skilled Simpson service engineers are ready to work with you to achieve and maintain peak performance, directly affecting your production capabilities and profits through lower scrap, and reduced operating and maintenance costs.

More than 100 customers are members of our Performance Partnership program. As a Performance Partner, a fully qualified service engineer will visit your plant to inspect your Simpson equipment, on a regularly scheduled basis. Performance Partners obtain discounts from the standard service rates and share travel and living expenses with other Partners who are serviced on the same trip. The discounted rates will apply to any service call during any period the service agreement is in effect. Performance Partners also enjoy a discount on all machine upgrade and modernization kits.

A Simpson service engineer will visit your plant 2-4 times a year to provide the following:

• Calibrations and fine-tuning services to reduce process waste and operating costs
• Equipment inspections and recommendations while also providing training for your operators and maintenance personnel
• Preventative maintenance reviews, spotting any trouble items before they become unexpected breakdowns
• A service call report, including suggestions for improving your Simpson equipment performance
• Reduced hourly service rates (also applicable to other scheduled and emergency service calls). No minimum labor charges on the Performance Partnership service call. Travel and living expenses are prorated with other customer visits on the same trip.
• Priority service escalation

By becoming a Performance Partner you will benefit from preventive maintenance, equipment inspection, calibration and annual training with priority scheduling and preferred pricing. Refresher training for existing staff or basic training for new personnel is available at any time.

Simpson is the only authorized provider of calibration and repair services for your Simpson equipment. Our detailed knowledge of each instrument allows for accurate and dependable adjustment and calibration.

See the benefits “Customer A” takes advantage of by being a Performance Partner compared to “Customer B” who is not.