What is the best part of your role?
The best part of my role is working on diverse solutions tailored to each customer's needs and seeing them evolve from budgetary quotes to successful projects. It's incredibly rewarding to watch an idea take shape and deliver real value to our clients.
How does Simpson contribute to the success of its customers?
At Simpson, we're not just leaders in sand preparation equipment—we bring real-world knowledge and experience from working in and with foundries. This deep understanding allows us to provide valuable insights and solutions that directly contribute to our customers' success.
What do you value most about the relationships/partnerships with our customers?
What I value most about our relationships with customers is the comfort and trust we've built together. Whether it's discussing a project or chatting about everyday life in the foundry, we can reach out to each other freely, knowing we're here to support and grow together.
What’s your most memorable customer moment?
Anytime I work with a customer on an issue or project and see the success of the project and the customer, it’s always a great moment. My favorite moments are when I can apply my experience with green sand systems to solve a problem. It not only helps the foundry, and the individuals involved but also strengthens our partnership with the customer.
If you could have a superpower to do your job better, what would it be and why?
If I could have a superpower, it would be the ability to instantly communicate with my computer through my thoughts. With so many different network folders and documents to manage, being able to open a file just by thinking about it would save time and streamline my work.
Recent article written by Tom
Understanding and Controlling Hot Sand in Green Sand Molding
Article Takeaways:
- What constitutes hot sand
- Three ways to control hot sand
- Reducing scrap with sand cooling